Voice agents that move work forward.
Onda answers inbound calls, conducts outbound campaigns, schedules appointments, qualifies opportunities, follows up, and updates your systems — in English, Spanish, or both.
Not a chatbot. An operational agent that does the work.
Follow one shipment from arrival to resolution. Onda reads documents, catches discrepancies, works exceptions, and answers calls — in English, Spanish, or both. Everything Onda does is visible. You see the activity, you set the rules, you stay in control.
Document arrives
Onda reads it
Onda flags a problem
Onda calls the forwarder
Onda resolves it
Live in weeks, not quarters.
Connect your data.
We plug Onda into your systems and documents. No endless IT integration—just secure access to where your operations actually live.
Set the rules.
You tell Onda what to watch, catch, and handle. Define tolerances, escalation paths, and routing in plain language.
Onda runs.
It works your operations while you watch every action. See the feed, audit the decisions, and let your team focus on the exceptions that matter.
- Flag any weight that differs by more than 2%.
- Watch air waybills, invoices, and manifests.
- Escalate to a human after two failed calls.
- Speak neutral English, or Spanish if they do.
Global-caliber AI,
fluent in your market.
Most AI voice and operations tools treat Spanish as an afterthought and bolt it on with a translation layer.
Onda is bilingual by design, built to serve English, Spanish, and bilingual operations natively across Latin America and the United States. You get a premium, US-caliber platform that actually understands the market you serve.
Onda already works with your current stack.
No rip-and-replace. Onda joins the tools your team already lives in and answers where the work happens.
Get a demoA Slack thread or a WhatsApp message — Onda replies in the channels your team already uses.
Questions about Onda.
Straight answers to the questions we hear most. Anything else — ask our team.
What is Onda?
Onda is topdoer’s bilingual AI voice agent. It answers inbound calls, runs outbound campaigns, schedules appointments, qualifies opportunities, follows up, and writes the outcome back to your systems — in English, Spanish, or both on the same call.
How is Onda different from an IVR or a chatbot?
An IVR routes callers through a fixed menu and a chatbot answers typed questions. Onda holds a natural spoken conversation, understands what the caller needs, and takes action: it books the appointment, checks the order, qualifies the lead, sends the follow-up, and records what happened in your CRM or operations system.
Can Onda speak Spanish and English on the same call?
Yes. Onda is bilingual by design, built natively for English, Spanish, and the way people mix them across the United States and Latin America. It follows the caller’s language and switches when they do.
What happens when Onda cannot handle a call?
You define the escalation rules — for example, hand off to a person when a caller is upset, when a request falls outside the rules, or after a set number of failed attempts. Every action Onda takes is visible in an activity feed, so your team can audit what happened and why.
How long does it take to launch Onda?
Weeks, not quarters. topdoer connects Onda to your systems and documents, you set the rules in plain language, and Onda goes live while your team watches every action.
Which systems does Onda work with?
Onda joins the tools your team already uses — CRMs, scheduling and operations systems, phone lines, Slack, and WhatsApp — and topdoer builds custom integrations for specialized systems.
Put Onda on the phones and in the queue.
Give your team an operational voice agent that answers, resolves, and keeps your systems up to date — bilingually.